How to Use Maple Support
Last updated: September 22, 2026
Maple's Support Team helps with AI phone ordering, dashboard configuration, menus, payments, and troubleshooting.
The fastest way to get help
Write to us when you can.
Detailed chats, texts, and emails let our tools automatically diagnose the issue and draft a precise resolution, which our team reviews and approves.
Phone is the one channel that can't do this — information has to be entered manually, which leaves more room for error.
Every bug and urgent issue is automatically flagged and escalated to engineering and management.
Support channels + Response times
Channel | Typical response | Best for |
|---|---|---|
In-App Chat | 2–5 minutes | Most questions — the recommended channel. |
SMS / Text | 2–5 minutes | Quick issues when you're away from the dashboard. |
Under 1 hour | Detailed requests, screenshots, and attachments. | |
Phone | Under 1 day | Only when you can't write — slowest to resolve. |
How to reach us
In-App Chat
In app.maple.inc, go to Get Help → Start New Chat.
SMS / Text / Phone
+1 929 543 0229
Email
Coverage hours and languages
Live coverage
Monday through Friday
9 AM to 7 PM EST
Messages sent outside these hours are troubleshot with our internal AI then queued as tickets if still unresolved for our team to work on the moment they return.
Languages
English, Español, 中文, 粽語
Tips for a faster resolution
Include your full name, business, and location in your first message.
Save a Maple Support contact in your phone so you never have to look up the number.
Contacting anyone in Maple outside the Support Team for technical questions and issues will add hours to your resolution time.
Always start with a Support channel and use the word "Urgent" in your message if it is an emergency to automatically flag it.